One of many value-added services that separates Ray Murray Inc. from others involved in distributing products to our industry is an unending commitment to every aspect of Complete Customer Care. One important part of this commitment is Technical Service and Installation Support.
RMI offers a level of technical services and installation support that has become legendary in the industry. The primary goal of this team is to support the understanding and correct usage of all products RMI offers.
Their depth of product knowledge and understanding is second to none in the propane industry. Backgrounds span decades either working directly with and/or installing product as well as understanding the theory behind its operation. They have installed, repaired or solved troubleshooting problems on nearly every product RMI stocks.
The team provides heat loss analysis and other essential information to projects that Customers undertake involving products purchased from RMI.
IMPORTANT: When utilizing this level of support, each team member asks that certain relevant information be made available (including model & serial number of product, inlet & outlet pressure and other appropriate data). This allows for the most efficient delivery of solutions possible and efficiencies in installers' time to our Customers.
Along with six Product Managers and dozens of other key professionals, RMI provides this considerable value-added service from many trained individuals who can help select the right products or solve unique installation issues that may or may not be directly addressed in the manufacturers' instruction manuals. RMI takes great pride in providing this technical and installation support as a salesperson and serviceperson's total field resource.
It is not uncommon for a member of this team to advise an Customer on the telephone as they install a product at homeowner or other end user location. You should consider RMI as a complete product support advisor dedicated to your company included in the cost of the product you order from us.
No matter which team member is assisting you, the goal of helping Customers to work easier with our products is our top concern and a key component of Complete Customer Care.
And it has been since 1973.
Here are some product and installation issues the Technical Support Team would like to share with you:
MANCHESTER TANK RECALL SAFETY NOTICE TO FILLERS - Click Here
FISHER CAPACITY CHART FOR R622 & R652 REGULATORS WITH VARYING INLET PRESSURES
RAGASCO LPG COMPOSITE CYLINDERS - INSTRUCTIONS FOR FILLING AND PERIODIC INSPECTIONS
The linked document is a guideline for periodic testing and filling of all variants of the RAGASCO LPG Composite Cylinder. For the complete guideline please Click here.
SHERWOOD PRODUCT ADVISORY FOR UNLOADING ADAPTERS
On October 20, 2009 Sherwood issued the attached Product Advisory on Sherwood "unloading adapter" series: PV902A, PV902B, PV903A and PV903B. For the complete advisory please Click here.
RegO® CRYOFLOW PRODUCTS FIELD ADVISORY T9450 AND T9464 SERIES UNAUTHORIZED REPAIR KITS
It has come to our attention that an unauthorized repair kit is being offered by a company called Ratermann Manufacturing Inc. that misrepresents on it’s packaging to be a “RegO Valve Rebuild Kit” for the repair of RegO® Cryoflow Products Short Stem Shutoff Valves. This repair kit actually contains a Cavagna repair/retrofit kit, which the package insert specifies for use with Cavagna’s CRT1 Series Valves. For more information Click here.
DOT RENEWS NPGA'S 5 PERCENT SPECIAL PERMIT FOR AN ADDITIONAL FOUR YEARS
The U.S. Department of Transportation's (DOT) deputy secretary, Admiral Thomas Barrett, announced during his speech at the Fourth Annual Propane Days in Washington, DC, that the department has renewed the National Propane Gas Association's (NPGA) Special Permit 13341 (SP-1 3341) for the full four-year renewal period. SP-13341 was scheduled to expire on May 31, 2008, but with the agency's renewal, it is now effective through March 31, 2012.
This special permit allows permit holders to transport consumer storage tanks from a customer's premises back to a bulk plant for offloading regardless of how much propane is in the tank. Formerly, any tank that contained propane in an amount greater than 5 percent of the tank's water capacity had to be offloaded on the customer's premises. It is safer to offload a propane tank at a bulk plant, which is typically more secure than a customer site.
DOT has granted the special permit to all members of NPGA. The trade group has sent DOT a copy of its membership list, and its members need not make any separate application for the permit. Other propane marketers are eligible for the permit but must apply directly to the DOT to obtain party status to the special permit.
From the Propane Marketer Compliance Newsletter, Summer 2008.
NEW PRODUCT - BLUE MOON MULTI-STAGE FILTER SYSTEM
RMI has a solution to deal with heavy ends that are associated with vaporizer use and propane carburetion. Blue Moon Filters are capable of removing up to 97% of the impurities commonly found in LP Gas. When compared to fuel additives and down time caused by heavy ends, these filters offer an economical solution. Blue Moon Filters can provide clean fuel from .064 cents a gallon. For more information on this new product please Click here.
RINNAI TANKLESS WATER HEATERS AWARDED ENERGY STAR DESIGNATION
(PEACHTREE CITY, Ga. – January 12, 2009) – Rinnai Corporation, the world’s largest gas appliance manufacturer and leading tankless water heater manufacturer, is proud to announce that six models from its line of tankless water heaters have earned the U.S. Department of Energy’s and Environmental Protection Agency's exclusive ENERGY STAR® rating for energy efficiency, including its flagship models, the R94LS and R75LS. Rinnai’s ENERGY STAR qualified products highlight the company’s ongoing commitment to the development and adoption of new energy-efficient technologies, which provide its customers with choices that are both economically and environmentally responsible.
“Water heating presently accounts for 15.5 percent of national residential energy consumption, making it the second-largest energy user in homes,” said Phil Weeks, general manager of Rinnai America Corporation. “With rising energy costs and a continued commitment to environmental stewardship, consumers are focused more than ever before on maximizing their homes’ energy efficiency. By developing ENERGY STAR qualified tankless water heaters, Rinnai is helping consumers save money while simultaneously decreasing their carbon footprint.”
Products seeking ENERGY STAR qualification must meet the program’s strict energy efficacy guidelines. In order to be deemed ENERGY STAR qualified, tankless water heaters must maintain a minimum Energy Factor (EF) of 0.82 and a minimum gallons-per-minute flow of 2.5 at a 77-degree Fahrenheit rise. A whole-home gas tankless water heater that meets these requirements is expected to reduce energy use by 30 percent, which can save a consumer approximately $108 in annual energy costs when compared to a typical gas storage water heater.
Rinnai pioneered the process to get the ENERGY STAR designation for tankless water heaters. “Until now, water heaters were the only major residential energy end use without an ENERGY STAR designation,” said Alliance to Save Energy President Kateri Callahan. “Rinnai recognized the benefits an ENERGY STAR designation would bring to residential water heating and played an integral part in the U.S. Department of Energy’s April 2008 decision to establish an ENERGY STAR program for the category.”
In addition to meeting the ENERGY STAR guidelines, Rinnai’s tankless technology possesses other features that both reinforce and enhance its energy efficacy. Unlike traditional tank-style water heaters, which heat and reheat water around the clock, tankless water heaters only produce hot water when needed, shutting off immediately afterwards to eliminate wasted energy. Additionally, Rinnai tankless water heaters last more than twice as long as traditional tank-style models and are constructed of 95 percent recyclable materials, drastically cutting the number of water heaters deposited in landfills each year. By investing in a tankless water heater, consumers can reduce their output of greenhouse gases and conserve otherwise wasted energy, thus decreasing their negative impact on the environment.
For more information about Rinnai or the benefits of tankless water heater technology, visit www.rinnai.us and www.foreverhotwater.com. For more information about ENERGY STAR, visit www.energystar.gov.
Marshall Excelsior ME806-16 Flo-Max Safety Notice
This product safety notice addresses field inquiries regarding the potential for frosting of the valve seal during operation in sub-zero temperatures.
Click here for this safety notice.
Algas-SDI Vaporizer Safety
In order to safely service and work on a vaporizer, it is important to properly purge the unit of any propane (liquid and vapor). Algas-SDI has created a step by step procedure to help ensure your safety. Click here for this procedure.
Algas-SDI Direct Fired Vaporizer Bulletin
In 2002, Algas-SDI implemented a design change on the Algas style direct fired vaporizers. As part of the engineering of this change, the burners now require a different operating pressure depending on the model. The following Engineering Bulletin provides the details on the pressure requirements and procedure for setting the proper burner pressure. Click here for this bulletin.
MAJESTIC/VERMONT CASTINGS SOLUTION FOR HARD-TO-LIGHT HONEYWELL GAS VALVES. Please contact Geoff Barstow at RMI Technical Support. Refer to bulletine 2008-06.
VENT FREE GAS PRODUCTS - PILOT TROUBLESHOOTING TIP
Provided by Rassmussen Fireplace Log Company
a) Unable or difficult to establish the pilot light; or
b) Burner(s) and/or pilot shuts down after a few minutes of operation.
The ODS Pilot has two small holes that draw in air to mix with the gas to create a stable pilot flame. Unfortunately, over time lint and dust in the air accumulate inside these holes, which disrupt the proper operation of the pilot flame.
Action to Take:
1) Gather tools needed: A vacuum cleaner with brush attachment. A can of compressed air with a tube (the type that is used to clean computer keyboards) or a drinking straw.
2) Vacuum up all lint, dust & debris from logs, grate, burner(s), burner air intake, and air shutter regions (underneath burner, where air gets drawn in), and pilot area.
3) Using the compressed air or a straw, blow out burner ports (where the main flame comes from), burner air intake and air shutter regions (end of burner(s) where gas and air mix), around the valve knob (the one you depress to light the pilot), and MOST IMPORTANTLY, the air intake holes of the ODS Assembly. These small air intake holes are between 1/16" and 1/8" in diameter and are located about 2" from the end of the pilot from where the pilot flame originates. Use the compressed air or straw to blow out these holes.
MAJESTIC/VERMONT CASTINGS SIDEWALL VENT TERMINATIONS
Includes questions raised at recent training seminars. Click here for sidewall vent termination information and tips.
JURISDICTIONAL ACCOUNT RESOURCE
Jurisdictional accounts are those where more than one customer receive fuel from a single source in a public place. These include schools, churches and commmercial buildings. Another application is a situation where ten or more customers draw from a single tank or tanks manifolded together. The U.S. Department of Transportation (DOT) has published regulations that you will find necessary to know. Click here to access the full information.
ALGAS REPLACING SOME THERMOSTATS
Click here for a copy of the ALGAS-SDI corrective action notice relating to 80/40 & 40/40 vaporizers and associated master rebuild kits and thermostat kits. This involves products supplied between April 1, 2002 and December 11, 2002. Please contact RMI directly if you have any products that may fit this description. We will be pleased to facilitate the manufacturer's solution.
NFPA 58 REQUIREMENTS FOR DISPENSERS
Click here for a primer in location and installation of fuel dispensers.
POLYETHYLENE PIPE INSTALLATION - A Primer
Polyethylene pipe is quickly making gas installation easier in many applications. Click here to go to NFPA 58 for full information. We have a few remaining copies the most recent Pamphlet 58 printing available to RMI Customers. Contact us to Inquire to any Technical Services Team member.
D.O.T. Compliance Issues for Unloading Liquefied Compressed Gases From Cargo Tank Motor Vehicles.
Here is a great source for calculating Degree Days.
VAPORIZATION "RULE OF THUMB" FOR ASME TANKS
Source: Sherwood LPG Products Liquified Petroleum Gas Control Technician's Guide
The vaporization rate is a factor of (1) the temperature of the liquid and (2) the "wetted surface" area of the container. This applies to bulk installations equally as well as it does to cylinder systems.
In estimating the size tank required for any given load, it is necessary to decide on an average, or point at which the gas supplier will refill the tank. Of course, our minimum vaporation rate will occur when the liquid level is the lowest. On the assumption that the tank will be refilled when the liguid level drops to 1/3 the fuel capacity of the tank, the following table will give you a good "rule of thumb" guide for various temperatures.
NOTE: The physical dimensions of the tank actually affect its vaporization rate. A small diameter, long tank makes a better vaporizing tank than a large diameter, short tank of equal gallonage. This is due to more square inches of surface area in the tank of smaller diameter. A sphere would have the minimum number of square inches of surface area per gallon of fuel, and consequently, the poorest vaporization factor. Thus the above table represents a conservative figure, recognizing that there will be some variation in vaporizing rates due to the physical differences in tanks of same gallonage.
Here is an example of how to use this "rule of thumb" for your bulk tanks: Suppose we had a tank 40" in diameter and 105" long and our worst winter temperature was 0 degrees F. The tank rarely drops below the 1/3 full mark. Would this tank under these circumstances, supply a continuous load of 350,000 BTU's an hour?
The "rule of thumb" would tell us that it would supply this load requirement 40" (D) X 105" (U) X 90 (taken from the table above, opposite 0 degrees F) = 378,000 BTU's.
Don't blame regulators for improper operation if the systems are operated with insufficient fuel storage. Regardless of the size of a regulator, it can't make pressure.